It’s not an exaggeration to say that I order something from Amazon every single day via Amazon Prime. Yesterday, I ordered three separate times. Before you jump in and judge my wasteful ways (I’m aware, environment, and I’m sorry!), please take into account that I have a new baby. Running to the store isn’t all that easy these days and Amazon has literally everything my wife and I need to keep this baby chugging along. I’ve written about my favorite Amazon hacks before, but this new Amazon Prime hack is kind of amazing and only requires a small amount of time.
So what’s the Amazon Prime trick?
With all the ordering I’ve been doing, I noticed that Amazon was regularly missing their guaranteed delivery dates. When I called in to check on my packages, I was given a credit. Every time! By holding Amazon accountable for missing their delivery dates, I’ve been able to amass a huge amount of credits. Over the past few months, I’ve been able to get Amazon to essentially pay for my Amazon Prime Membership. It’s not even really a hack! It’s just spending a little time to follow up when Amazon breaks their delivery promises — which happens all the time.
Why is this happening?
Less than a year ago, Amazon made Amazon Prime even more efficient. Instead of free two-day shipping on all items shipped and sold by Amazon, they changed it to free one-day shipping. Order today and your item gets to you tomorrow. That’s scary fast (perhaps too scary). In their efforts to achieve this one-day delivery, they expanded their delivery fleet but with scaling comes inefficiency and I found that packages started to regularly exceed their one-day delivery date. When I called in to inquire, I got a credit. Usually $5, but sometimes $10 or more. They used to offer a free month of Amazon Prime when they missed their delivery date, but my guess is that got too expensive for them — especially with the cost of Amazon Prime going up.
How does this all work?
Let’s assume your package was due on Monday, but it never arrived. Call in to Amazon’s customer service line:
1 (888) 280-4331
When you speak to the Customer Service Representative, let them know you love being an Amazon Prime member, but you’re disappointed that they’ve missed their delivery date. Then ask them what kind of compensation they can offer to make it up to you. Usually they’ll offer $5. If you really want to push it, you can ask if they’d be willing to offer any more than that. Sometimes they will, sometimes they won’t. It usually depends on the cost of the order that’s missing. In any case, $5 for waiting an extra day seems like a very nice gesture to me. Good work, Amazon!
Keep in mind, those credits are only valid on items shipped and sold by Amazon, so make sure to check and see that the next item you’re purchasing is shipped and sold by Amazon. It’s easy to find on the product listing. Check out the example, circled in red:
Can you hack the Amazon Prime hack?
Indeed you can. Some orders are just late. Others get lost completely. Here’s where you can really compound your compensation. When an item isn’t delivered on the promised date, check to see the tracking information. If it says “Shipped” with a city listed, it’s just delayed. If there isn’t concrete information beyond “Package Delayed in Transit,” there’s a good chance that your package is lost. When that happens, call in and talk to a Customer Service Representative. Get your $5. Then ask to speak to the Logistics Department to see if they have any information on your items whereabouts. When they confirm that your package is missing, go through the routine again. Ask if there’s anything they can do to make it up to you. When I recently called in about a missing order of diaper rash cream (for the baby, not me), I received my $5 credit from the initial call, plus a $10 gift card from logistics. The cream only cost $7 and they sent a new one out that arrived the next day. By calling in and waiting a few days, I turned a $7 order into $15 worth of credit!
Is it worth it?
In my opinion, yes. I almost never have to wait for an Amazon Customer Service Representative to get on the phone and then they do, my matter is resolved within minutes. As long as it’s not taking away from something more important, I’m happy to spend the time calling in.
What do you think? Have you tried calling in to Amazon when your order is late or missing? What’s your experience been like? Maybe all this talk of Amazon makes you hungry for a little purchasing. Go ahead and treat yourself to something you see below…